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Returns and Refunds

Returns and Refunds

Online Purchases

Merchandise in its original condition may be returned for a refund within 30 days of purchase. 

Call (800) 688-4116 or email us to get a return material authorization (RMA) number before returning any merchandise. Once you have a RMA number, send us your return with the RMA number marked clearly on the outside of the box. Shipping fees for returns are your responsibility.

Send returns to:

Electronic Theatre Controls, Inc
3031 Pleasant View Rd
Middleton, WI 53562-0979


Dealer Purchases

Items purchased from a dealer must be returned where you purchased them. Return policies may vary. Restocking fees may apply. Contact the dealer directly for their return policy information.



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